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Slot games, Vegas style table casino, poker and instant wins

Bingo offers, available promotions and our current bingo deals

Bingo lobby, where you can find all our live bingo rooms & latest prizes

Dotty Bingo for great Bingo & slots with free spins & new player bonus

Player Funds Protections - Dotty Bingo

Slots sprints, a fast paced slots leader board style competition

Help & Support - Dotty Bingo

Slots Payout Rates - Dotty Bingo

Bingo loyalty scheme, our very own player rewards programme

Privacy Policy - Dotty Bingo

Help Centre

I tried to validate my email and it doesn’t work. What can I do?

Can I change the currency on my account?

I tried to view my gaming history and it doesn’t work.

Can I find the same games on mobile and tablet as on desktop?

Why have I been asked to change my username?

How can I change my account details?

How do I join?

I can’t load the games - what can I do?

How to reset a forgotten password.

How to recover a forgotten username.

I reset my password and I still can’t login.

Can I access my account from a different country?

Why has my deposit failed?

Can I use Paysafe Card?

Do you accept PayPal?

How can I update my card details?

How do I register a new payment method?

What currencies do you accept?

Does the name on my payment method have to match my name?

Submitting copies of your registered debit or credit card(s).

What is the minimum deposit?

How long does it take to verify my account?

How often do you approve withdrawals?

Why can’t I withdraw my winnings?

I haven’t received my approved withdrawal. What do I do?

Do I lose my bonuses/free spins if I withdraw?

How do I register a new payment method?

I’m having issues registering my new payment method.

Do I have to send documents for my withdrawal to be approved?

What is the minimum amount I can withdraw?

How can I request a withdrawal?

What withdrawal methods do you offer?

Where will my withdrawal be paid to?

My withdrawal was processed to an inactive card. What can I do?

How do I reverse a withdrawal?

Where can I see my withdrawals history?

Why is my withdrawal still pending?

Can I withdraw using Bank Wire as payment method?

What is responsible gambling?

What is the legal age to play on your site?

How do I know if I need to verify my account?

What do I need to do to get verified?

How can I send you my documents?

Why am I suddenly being asked to verify my account?

Do I have to submit copies of my registered debit/credit card/s?

Why do you need to check my identity?

How long does it take to verify my identity?

Can I still use my account while my identity is being checked?

What do I need to provide for you to check my identity?

Why do I need to verify my source of income?

What documents do I have to provide to verify my source of income?

How long will it take to process my documents?

How long will my withdrawal take?

I haven't received my Daily Reward.

Why haven't I received my Reward Level free spins?

How can I opt-in to receive bonus offers on my account?

How do I opt-out of receiving communications?

How can I opt-out of receiving bonus offers on my account?

I don’t want to receive marketing offers. How do I unsubscribe?

What are loyalty tokens and reward points?

Why do I have less Loyalty Tokens than I thought?

Why has my Reward Level dropped?

How do I increase my rewards level?

Why did my winnings from my free spins go to my casino bonus balance?

What are Bingo Bonuses (BBZ)?

How can I use my Bingo Bonus Money (BBZ)?

Can I withdraw my Bingo Bonus Money?

How can I use my Casino Bonus Money [CBZ]?

What are Casino Bonuses [CBZ]?

Can I withdraw my Casino Bonus Money?

How can I convert my Casino Bonus Money to real cash?

I had free spins and now they’ve gone – why?

What is Max Bet Infringement?

I have available free spins, but I cannot load the game. How can I claim them?

Can I swap my Casino Bonus Money to Bingo Bonus Money?

How do I validate my email address?

Why am I getting an error message when I rotate the screen on my mobile or tablet?

I can’t load my account history.

I have an old gaming session still open – how do I close it?

What are my privacy rights?

Why did I receive ‘session timed out’ error message?

Why can’t I access some parts of the website on mobile?

Why can’t I load the banking section on the site?

My casino free spins round is not loading – how can I claim my free spins?

What devices are compatible with your gaming platform?

I can’t log in to the bingo lobby.

My internet disconnected – will I lose my bingo tickets?

I don’t have sound on the bingo games - what can I do?

Can I change the size of the game screen?

When I load the games, the screen is too small to play on.

What browser should I use to play on your site?

What is the self-assessment test?

What is account closure?

How do I close my account?

How do I reopen my account?

Will the account closure affect my withdrawal?

What is self-exclusion?

How can I self-exclude?

Is self-exclusion the right option for me?

How long can I self-exclude for?

I’ve self-excluded, but I have a pending withdrawal – will it still be processed?

I’m trying to self-exclude but the verification email in step 2 has not arrived.

I’m trying to self-exclude but I haven’t received the SMS code in step 3.

I’ve self-excluded but I keep receiving promotions.

I’ve self-excluded, but I was able to create a new account.

I’m trying to log in but it says I’m self-excluded.

How can I reopen my account after the self-exclusion period has come to an end?

I’ve applied a self-exclusion. Can I cancel it?

Can I self-exclude only from bingo and still play casino?

I’ve self-excluded but I was able to log in and play.

My self-exclusion request is still pending – can I change it?

What is Take a Break?

How can I take a break?

I’m trying to request a Take a Break but the verification email in step 2 hasn’t arrived.

I’ve applied Take a Break to my account but I have a pending withdrawal – will it still be processed?

I’ve applied Take a Break to my account but I keep receiving promotions.

How can I reopen my account after the Take a Break has expired?

I’ve applied a Take a Break but I’ve changed my mind – can I cancel it?

My Take a Break request is pending – can I change it?

What is a deposit limit?

How long does it take for the limit to be applied?

How does a deposit limit affect reversing withdrawals?

I’m trying to deposit but it says I have reached my deposit limit.

I’ve increased my deposit limit but I’m not able to deposit.

I’ve reached my daily deposit limit. When can I deposit again?

I’ve reached my weekly deposit limit. When can I deposit again?

I’ve reached my monthly deposit limit. When can I deposit again?

What is a session reminder?

How can I set a session reminder?

What is GAMSTOP?

What is my GAMSTOP reference number and why do I need this?

I can’t access my account because of GAMSTOP – what can I do?

I’ve excluded using GAMSTOP. Why am I still receiving marketing material from your sites?

My GAMSTOP exclusion has expired. Can I start using my account again on your site?

What are the differences between a GAMSTOP exclusion and self-exclusion through our site?

What are the exclusion periods for GAMSTOP?

How can GAMSTOP help me?

Why do I have to wait 24 hours to reopen my account after a GAMSTOP exclusion?

When does my GAMSTOP exclusion expire?

I’ve been blocked from all gambling sites using GAMSTOP.

I want to opt-in to marketing campaigns after my GAMSTOP exclusion.

I want to change my details after applying a GAMSTOP exclusion.

Where can I get further assistance for gambling activities?

I deposited and have not yet received the deposit bonus offer.

How often do you approve withdrawals?

I haven't received my Daily Reward.

How to recover a forgotten username.

Why do I have less Loyalty Tokens than I thought?

How do I join?