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Promotional Terms

1. Introduction

1.1 The following terms and conditions govern the various Promotions offered by Us to You from time to time via or in association with the Website, and, as provided by our General Terms and Conditions, they form part of the legally binding contract between You and Us whenever You opt in to any such Promotion. Individual Promotions may also have further specific terms (“Promotion-Specific Terms”) applicable to them and We will make those clear to You within the advertising, headline offer, landing or sign-up pages for the relevant Promotions (or equivalent, as the case may be) or else by means of a link. Any such Promotion-Specific Terms shall form part of these Promotional Terms.
1.2 In addition to these Promotional Terms, Your use of the Website is governed by our General Terms and Conditions which You can find here. If there is a conflict between these Promotional Terms and the General Terms and Conditions, the latter shall govern as appropriate concerning our legal relationship with You.
1.3 Capitalised words and phrases in these Promotional Terms shall have the meanings set out in the General Terms and Conditions unless they are specifically defined in these Promotional Terms.
1.4 In these Promotional Terms, the following capitalised terms shall have the following meanings:

"Account Balance" means the total funds in Your Customer Account, meaning the aggregate of all: (i) Cash (which, subject to clause 7.3 of the General Terms and Conditions, You may normally withdraw without restriction); (ii) Bingo Bonus Monies (which may be subject to Promotional Restrictions before it or the winnings won with it become deemed as Cash); and (iii) Casino Bonus Monies (which may be subject to Promotional Restrictions before it or the winnings won with it become deemed as Cash);
"Bad Faith" means a Customer (whether at the outset of Your Customer relationship or at any point during this relationship once established) who intentionally engages in trading with Us for purposes other than entertainment by any of the following (or via actions similar to any of the following)-

(a) seeking promotional awards We offer to exploit known or (for seeking out) potential loopholes, faults or errors in Our or any third party’s software; or,
(b) making a living or attempting to conduct himself or herself as a “professional gambler”; or,
(c) applying or intending to apply techniques or approaches to one or more bingo or casino game(s) where such techniques or approaches are specifically designed to exploit published odds or volatility of one or more of Our games, including, but not limited to, the use of software and/or internet websites designed and promoted for such purpose.

For avoidance of doubt, a Customer shall be acting in Bad Faith for purposes of these Promotional Terms if he or she applies or seeks to apply techniques published from time to time on websites, in newsletters, internet chatrooms or forums or the like, that discuss and recommend methods to achieve maximum returns from gaming operators such as Our firm, whether with or without software assistance, use of a VPN, multiple accounts (multiple accounts on one brand is itself a violation of our terms and conditions) or the like, and whether or not Our firm is recommended as a suitable target for such activities by such websites, newsletters, internet chatrooms or forums or the like.
"Bingo Bonus" means any Bonus that We have credited to Your Customer Account as part of a bingo-related Promotion;
"Bingo Bonus Money" means any Bingo Bonus in Your Customer Account which is not immediately withdrawable by You as Cash;
"Bingo Tickets" means the cards carrying random numbers used in bingo gaming;
"Bonus" means any funds or equivalent which We have credited to Your Customer Account which You can use to make wagers on the Website, including (for example) so-called 'deposit matches', free wagers and free spins;
"Bonus Abuse" and "Bonus Fraud" means those activities that We list in clauses 4.2 and 4.3 of these Promotional Terms;
"Bonus Monies" means Casino Bonus Money and Bingo Bonus Money;
"Cash" means those funds in Your Customer Account that are not subject to any Promotional Restrictions namely: (i) Your deposits; (ii) Casino Bonus Monies where You have complied with the applicable Promotional Requirements; and (iii) winnings from winning Bingo Tickets purchased with Bingo Bonus Money.
"Casino Bonus" means any Bonus that We have credited to Your Customer Account as part of a casino games-related Promotion;
"Casino Bonus Money" means: (i) any Casino Bonus which is not immediately withdrawable by You as Cash, plus (ii) any winnings made using a Casino Bonus which are subject to uncompleted Wagering Requirements; and (iii) in the case of any wager made using a mixture of Casino Bonus Money and Cash, the share of the relevant winnings that is proportionate to the share of the stake which came from Casino Bonus Money.
"Deposit Bonus" means a Bonus consisting of a so-called 'deposit match' where funds are credited by Us to your Customer Account in response to You making a deposit of Cash;
"Fair Play Policy" means as defined in clause 2 below;
"First Deposit Bingo Bonus" means the bingo-related Promotion described in clause 5 below;
"Free Bonus" means a Bonus awarded without requiring a deposit to be made;
"Free Spin" means a Bonus consisting of the right to play slots games for no charge;
"Promotional Restriction" means: (i) any Wagering Requirement applicable to any Bonus; as well as (ii) any other restriction on how You can wager that is a term of any Promotion and which would not apply to ordinary Cash deposited by You in Your Customer Account in the normal manner outside that Promotion;
"Promotion-Specific Terms" means as defined in clause 1.1;
"Wagering Requirement" means the number of times you must wager the value of the Casino Bonus awarded to You before that Casino Bonus will become Cash.

2. Fair Play Policy

2.1 We offer our valued customers promotions and bonuses to reward them and enhance their experience and enjoyment of our services. To enable us to continue offering these promotions, we have a zero-tolerance policy on activity which is intended to take advantage of our offers in a Bad Faith manner (“Fair Play Policy”). In Our sole discretion, if any instance of Bad Faith occurs or is attempted by a Customer, We reserve the right to ban or suspend the Customer from receiving any further bonuses, promotions and/or offers and suspend or close his or her Account.
2.2 In the event of circumstances as set forth in clause 2.1, in addition to the actions We shall be entitled to take thereunder, the Customer acknowledges and agrees that We further shall be entitled to debit from the Customer any bonus balance, any winnings obtained in whole or in part from the original bonus award achieved via violation of our Fair Play Policy, and, save where directly prohibited by law, any funds deposited by the Customer that a Customer may have in his or her Account and/or linked accounts.
2.3 The Customer acknowledges that breaching or attempting to breach by circumvention or contravention our Fair Play Policy via Bad Faith action(s) requires staff resource to monitor and prevent. Accordingly, where a Customer’s Bad Faith action(s) are in violation of clause 2.1, in addition to our rights set forth in clause 2.2, we shall have the right as an administrative charge to debit the Customer a fee of up to £50 (or currency equivalent) from any deposit the Customer may have in his or her Account at the time of such violation. The parties acknowledge that this charge is a liquidated damage and hereby confirm that this sum represents a genuine pre-estimate of Our loss in the event of a breach or attempted breach of the Fair Play Policy.
2.4 Where we suspect or find Bonus Abuse, Bonus Fraud or a violation of our Fair Play Policy to be taking place (or have taken place or about to take place) we reserve the right to create a digital profile to investigate the extent and severity of such Bonus Fraud, Bonus Abuse and / or violation of the Fair Play Policy which may include, but shall not be limited to, IP mapping, payment method auditing, device fingerprinting, open source reviews and electronic verification.
2.5 In the event that a Customer has engaged in, or We believe to be engaged in Bonus Abuse, Bonus Fraud and/or a breach of the Fair Play Policy and the Customer has withdrawn winnings (including or not including original deposit) then we reserve the right to claim as damages such amount (along with the administrative charge set forth in clause 2.3) via the ADR process as set forth in the General Terms and Conditions and/or legal action in a court of competent jurisdiction.

3. Standard Terms

Withdrawals
3.1 Subject to clause 7.3 of the General Terms and Conditions, You may withdraw Cash from Your Customer Account at any time without any restriction other than any processing charges that may be set out in clause 7.2 of the General Terms and Conditions from time-to-time. However, where you make a withdrawal you will forfeit any remaining Bonus Balances in Your Customer Account.
3.2 You may not withdraw any Casino Bonus Money or Bingo Bonus Money until You have complied with the applicable Promotional Requirements. Where You have complied with the relevant Promotional Requirements, the Casino Bonus Money or Bingo Bonus Money (or any winnings resulting from it) derived from the relevant Promotion will become Cash and will be free for You to withdraw without any restriction other than as described in clause 3.1 above.
3.3 If Your withdrawal request is unsuccessful for any reason as provided by section 7 of the General Terms and Conditions, and Your funds have been returned to Your Cash Account, You will not receive back any forfeited Bonus funds.
3.4 Before any withdrawals are processed, Your play will be reviewed for any Bonus Abuse and Bonus Fraud. Where We reasonably suspect that You have been engaged in either Bonus Abuse or Bonus Fraud, then the consequences are described in clause 4.1 below.

Casino Games Wagering Requirements - Game Weighting
3.5 Where a Promotional Restriction consists of a Wagering Requirement, different casino games will be regarded as providing different percentages of the relevant Wagering Requirement, as follows: most Slots 100%, Roulette 8%, Blackjack 8%, Other Games 0%. Bets placed on the following slots will contribute 75% towards the Wagering Requirement:

Retro Reels, Retro Reels – Diamond Glitz, Retro Reels – Extreme Heat, Hot Ink, Reel Gems, Dragon Dance, Bikini Party, Wild Orient, Lady In Red, Scrooge and Loaded, Immortal Romance, High Society, The Great Albini, Playboy, Leagues of Fortune, The Finer Reels of Life, Jungle Jim – El Dorado, Cool Buck 5 Reel, Isis, Jurassic Park, Break Da Bank Again, Mystic Dreams, Bust The Bank, Deck The Halls, Dragonz, Fish Party, Fortune Girl, Girls With Guns – Jungle Heat 90, Girls With Guns – Frozen Dawns, Golden Princess, Pretty Kitty, Rhyming Reels Georgie Porgie, Secret Romance, Titans Of The Sun – Hyperion, Titans Of The Sun – Theia, and Untamed – Giant Panda.

Casino Bonuses
3.6 Unless stated in the specific terms applicable to any Promotion, any Casino Bonus awarded will be subject to a 50 times Wagering Requirement. What this means is that Your Casino Bonus Monies derived from that Promotion will become Cash as soon as You wager 50 times the value of the Casino Bonus initially awarded to You.
3.7 Casino wagers placed with Cash will win Cash, and casino wagers placed with Casino Bonus Money will win Casino Bonus Money. If Your total Account Balance consists of Cash and Casino Bonus Money, then each wager You place will be placed using both Cash and Casino Bonus Money in the ratio that the Cash and the Casino Bonus Monies in Your Customer Account bear to each other at the time of placing the wager.
3.8 So for example, if You have a Cash balance of £100 and a Bonus Money balance of £100 in Your Customer Account, if You place a £20 wager, £10 of the wager will come from Cash and £10 of the wager will come from Bonus Monies. If You win £50 from this wager, then £25 of Your winnings will be Cash and £25 will be Bonus Monies.
3.9 If You are awarded a Casino Bonus, then the maximum single wager You are allowed to place is £6.25 until the Wagering Requirement of the Casino Bonus awarded is achieved.

Bingo Bonuses
3.10 Bingo Tickets bought with Cash will win Cash; Bingo Tickets bought with Bingo Bonus Money will also win Cash. If Your Account Balance consists of Cash and Bingo Bonus Money, then each Bingo Ticket You buy will first be bought with Cash to the extent of your Cash balance; if there is no Cash available in Your Customer Account then Bingo Bonus Money will be used to purchase Your Bingo Tickets.
3.11 Bingo play does not contribute towards any Promotional Requirements of any Promotion other than the specific bingo Promotion to which it relates. Play on bingo products does not meet any Promotional Requirement applicable to casino games.

Deposit Bonuses
3.12 Only deposits made using a credit or debit card are eligible for Deposit Bonuses. Deposits made using alternate payment methods are not eligible for any Deposit Bonus.

Free Bonuses and Free Spins
3.13 In the event of a Customer never having made a deposit on their Customer Account prior to receiving any Free Bonus or Free Spin, any withdrawal of Cash winnings derived from the Free Bonus or Free Spin awarded will be limited to £100.

Expiry
3.14 All Bonuses, including Free Spins, expire 2 days (in no event sooner than 48 hours) after being awarded.

Opting Out
3.15 You can opt out of receiving any given Bonus. To do this, You must contact Customer service and request that the Bonus is removed from Your Customer Account prior to making Your first wager after receiving the Bonus. Once We have confirmed to You that the Bonus has been removed You can commence wagering. If however You begin wagering after receiving a Bonus, but before We confirm that the Bonus has been removed from Your Customer Account, You will be bound by these and any other applicable Promotional Terms.

4. Bonus Abuse and Bonus Fraud

4.1 We offer our valued Customers Promotions to reward them but We do not tolerate Bonus Abuse or Bonus Fraud. If We discover, or have reasonable grounds to suspect, that any Bonus Abuse or Bonus Fraud has taken or is taking place, We reserve the right to take one or more of the following actions: We shall cease awarding any further Promotions to the relevant Customers, void Bonuses received by the relevant Customers as part of existing Promotions and/or remove winnings and/or any funds deposited by the Customer from the relevant Customers' Customer Account(s).
4.2 The following constitutes Bonus Abuse:

4.2.1 equal, zero or low margin wagers with Bonus Monies;
4.2.2 placing single bets in excess of £6.25 until such time as the Wagering Requirement of that Bonus is met;
4.2.3 two tier betting; where bets are placed on high variance outcomes, before switching to normal variance outcomes to meet the Wagering Requirement;
4.2.4 decreasing Your stake amount by 60% or more after a win, where such win is 5 times or greater than Your last deposit, for the purpose of clearing Wagering Requirements while a Bonus is still active;
4.2.5 moving from a low weighted game (8% or 0% wagering contribution) to a higher weighted contribution game (100%) after a win, where such win is 5 times or greater than your last deposit, for the purpose of clearing Wagering Requirements. Game weighting is specified in clause 3.5 above;
4.2.6 placing minimal risk bets, such as any bet spread combination in roulette; games covering 25 or more of the 37 unique number spots on the table;
4.2.7 The use of bonus funds to progress through the bonus stages of slot games which, from time to time, may offer such additional bonus stages may result in the winnings from the final bonus round being voided.

4.3 The following constitutes Bonus Fraud:

4.3.1 using more than one Customer Account in order to claim multiple Bonuses;
4.3.2 using a VPN or masking IP addresses in order to claim multiple Bonuses (via a single or multiple Customer Accounts) or to facilitate acting in concert with other Customers;
4.3.3 colluding between Customers as described in clause 13.1.5 of the General Terms and Conditions through the use of Bonuses;
4.3.4 bonus stacking, namely using multiple deposits to claim multiple Bonuses before the Wagering Requirement of the original Bonus is met; and
4.3.5 Multi-brand Bonuses, namely the process of opening accounts with more than one casino or bingo brand that we operate so as to receive a new player or welcome bonus strictly with the intention, in our sole discretion, to engage advantage playing not consistent with our requirement that Customers always and only avail Our services for, and in the spirit of, our Fair Play Policy.

5. First Deposit Bingo Bonus – Additional Terms

5.1 We offer most new Customers a First Deposit Bingo Bonus for which You shall normally be automatically opted-in.
5.2 The First Deposit Bingo Bonus shall be 100% (unless otherwise stated) of Your first deposit up to the maximum described in clause 5.5 below.
For Example; if You deposit £50 in Your first deposit, You will receive a Bingo Bonus of £50.
5.3 This offer is available to newly registered Customers on one occasion only.
5.4 The minimum first deposit is £10 (unless otherwise stated).
5.5 The maximum First Deposit Bingo Bonus You can receive is £50 (unless otherwise stated).
5.6 The First Deposit Bingo Bonus is only available for deposits made within the first 2 days from Your registration.
5.7 To qualify for the First Deposit Bingo Bonus You must click the “JOIN” box during the registration process, which indicates that you wish to receive the First Deposit Bingo Bonus and accept the applicable Promotional Terms.
5.8 If You do not wish to receive the First Deposit Bingo Bonus or would like the First Deposit Bingo Bonus removed from Your Customer Account, please follow the steps outlined in clause 3.15 above.
5.9 Promotional Terms concerning game weighting per clause 3.5 will apply to Your First Deposit Bingo Bonus.

6. Free Spin Promotions – Additional Terms

6.1 Promotions consisting of Free Spins may be awarded to You from time to time subject to any minimum deposit requirement as set forth in clause 6.1 of the General Terms and Conditions.
6.2 Any Free Spins awarded to You shall be valid for 2 days (48 hours), after which any unused Free Spins will expire.
6.3 Winnings derived from Free Spins will be Casino Bonus Monies and will be credited to a Customer’s Casino Bonus Account.

Page last updated on 14^th February 2019.

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Promotional Terms