FAQs

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Whatever your question, whether it's about banking, chat, your account or anything else, you should find the answers below. If you can't find what you're looking for, please contact us by email or live chat and we'll do what we can to help.

Just click on each question to find out the answer.

• 1. I want to play! How do I get started?

  Once you log in, you make your way to the lobby where you will find a choice of Bingo, Slots and Casino games to play. From there you will see the depositing area to make your first deposit where you will be awarded with a 250% Bingo Bonus to enjoy.

  Now you just need to choose whether you want to play bingo in one of our bingo rooms or any of our 200+ slot machines, scratch cards and casino games. When you have decided what to will play just click on 'Play Now'.

  Are you a new player? Creating an account at Dotty Bingo is very easy. Click here to join now!

• 2. Do I need to download anything?

  Dotty Bingo is an online bingo and casino games website and requires NO DOWNLOADS and are played directly from your webpage. All you need is the latest Macromedia Flash Plug-in suitable for your operating system or browser, www.adobe.com/go/getflashplayer. It takes about 1 minute to download and install! And don't worry, this only has to be done once.

• 3. How do I play Bingo?

  Login to enter the Bingo Lobby where you will find a range of bingo rooms with 90 ball and 75 ball Bingo available 24/7. To purchase tickets, head into any open room and click on the 'BUY' button. A window will then appear allowing you to select the number of tickets you wish to purchase.

  Tips:

  • If you are spending BBz, keep an eye out for those occasional cash only rounds.
  • Make sure to play the chat games – A great way to win extra BBz.
  • The Chat Hosts are there to help with any quick questions you have.
  • Watch out for the 'BOGOF offers! (Buy one get one free).

• 4. What are Bingo Bonuses (BBz)?

  Bingo Bonuses or Bingo Bonus money are free extra credits and we call it BBz. Bingo Bonuses allow you to have fun for longer and increase your chances of winning. Whenever your cash balance reaches zero you can use your BBz to build your cash balance back up again and play for longer!

• 1. When I reach Bingo – what happens next?

  As you begin to get close to calling 'bingo' your ticket changes colour, your best ticket will be displayed at the top. When you reach 'Bingo' we will call 'bingo' for you and you will be congratulated as the BINGO winner! Your winnings will be calculated for you and the money will be placed into your account.

• 2. How do I call BINGO online?

  Bingo is called automatically even if you are unable to be in the Bingo Room at the time.

• 3. I won in bingo! Why didn’t I receive the full prize total shown?

  This will be because you have tied with another player(s). Because of the way bingo works, a tie is very rare, however, on occasion more than one player will win at once. in these cases we will split the prize between the multiple winners, depositing your winning share into your account.

• 4. How long does a bingo game last?

  At Dotty Bingo there's a game at least every 5 minutes. In all the Bingo rooms the average game normally lasts between 2 and 4 minutes.

• 5. How can I see my account & play history?

  You can view this from inside a bingo room or from 'My Account' when you are logged in.

  Bingo Room:

  • Login and enter one of the Bingo Rooms
  • Click on 'Pre-Buy',
  • Select 'Buy History', to show your entire ticket buying (and winning) history for your selected days.
  • Select 'BBz History', to show all your BBz that have been credited to your account on selected days.
  • To see your deposit and withdrawal history, simply click 'Banking' button, then select the 'Statements' tab.

  My Account:

  • Click on 'Account History' tab
  • 'View PlayCheck' will show you all games played for selected days
  • 'View CashCheck' will show you your deposit and withdrawal history for selected days.

• 6. How many people will I be playing bingo with?

  The number of players will differ in every game, and the chances are you will always find many people playing 24 hours a day. You can see how many players/roomies are in a game from two places:

  • In the Bingo Lobby - you will see how many players/roomies are in the game currently being played.
  • OR From a Bingo Room - you will see how many players (or roomies) are in that room, from the "Current/Next Game" window.

• 7. Can I chat to the other players who are playing bingo?

  Of course you can! At Dotty Bingo we encourage you to chat with your fellow roomies as it is a large part of the enjoyment of online bingo.

  Within each Bingo Room there is a chat room where you can chat, in English, with players across the globe. We also have great chat games for all roomies to play, win some prizes and make new friends all whilst playing bingo!

• 8. Can I join a game in progress?

  No, sorry you do have to buy tickets before each game starts.

• 9. When I login, can I remain anonymous?

  At Dotty Bingo your Username is your only identification that the other players see. We encourage you to be creative and have fun in choosing a unique username (but not too saucy of course!).

  Once you have chosen your username you can update your password but not your username.

• 10. How can I play without being disconnected?

  Depending on your internet connection, you can stay in any of the Bingo Rooms for as long as you like! However for security reasons, we will log you out of the room if you are inactive for 1 hour.

  But don't worry. If you have bought tickets in advance for any of the games we will look after your tickets and credit you with any wins for you.

• 11. I forgot my Username/Password! What do I do?

  Our Support Team can help you:

  • Look in your registered email inbox (don't forget to check your junk mail folder too!) you will have received a 'Welcome Email' from support@dottybingo.com, which contains your Username.
  • All you have to do then is click on the forgot your password or username link, insert your Username and follow the instructions to reset your password.

• 12. Why does a bingo game sometimes have the same winners?

  The game has been programmed so that numbers and hence winners are picked completely randomly. As a result of this we have no control over who wins or how many times they win. Of course we all love to win, and just like in real life, some players often just go on lucky streaks. The odds of any player winning are equal to the rest of the players, so all you must do is wait for it to happen to you!

• 13. Can I transfer my cash or BBz to another player?

  For reasons of online security we cannot allow you to transfer your cash or BBz to another player/account.

• 14. How old do I have to be to play?

  All players must be at least 18 years old in order to be eligible to play any of our games.

• 15. What is Auto Daub?

  Auto Daub means you will never miss another call at Dotty Bingo again, as we automatically mark off each number on your cards as they are called leaving you free to chat with your fellow roomies, spin some slots or dance a little jig to celebrate your most recent win!

• 16. Can I play Slot games and Bingo at the same time?

  Yes you can. The only hard part is choosing which games to play with so many available from inside the bingo room.

  We will display your chosen slot game right there in the bottom left of the bingo room for you to enjoy whilst your bingo game continues to play as usual.

• 17. Why can't I play mini games with my Bingo Bonus Balance (BBz)?

  At Dotty Bingo, Scratchcards, Slots and other Mini games are considered Casino Games, therefore they can only be played using cash you deposit into your account or Casino Bonus money. Unfortunately you are not able to play the Casino games using your BBz.

• 18. How do I search for a particular Casino game?

  Simply login to your account and type the name of the game into 'search for a game' field. Alternatively, you can select the game category from the game tabs and scroll through the available games in each section.

• 19. What are free spins?

  Free spins are given through promotional or VIP offers for Slot games. If you have been awarded free spins, simply open the game and you will be able to play your free spins. If you don’t want to play all the free spins at once, you can click 'Use later' and continue your spins when you want.

  Remember: free spins expire so if they are not played within the time period they will be forfeited. Free spins cannot be played on the mobile site at the moment.

• 20. How do I find out how to play the Casino and Slot games?

  Most Slot games have a section to 'View Pays' this will explain the rules for each individual symbol and the winning pay-lines in that game. In the Casino games you can click the '?' symbol or the 'Help' link for more information on the game.

• 1. How do I buy tickets?

  In order to play a bingo game you need to buy some tickets:

  • Login to your account and you will be directed to the Bingo Lobby
  • Click on a 'Play Now' button and enter any Dotty Bingo Room of your choice
  • Select the tickets you want to 'Buy' and click on 'Buy Selected'.

  Remember: You can 'Get New Tickets' if you don't like the look of the tickets currently on view before you buy.

• 2. What are bingo tickets?

  90-Ball Bingo: Each ticket is made up of 3 rows and 9 columns. Each row has 9 squares; 5 of these squares contain a number and 4 of them are blank.

  Sets of 6 tickets are called 'strips', and in a strip, every possible number from 1 to 90 is distributed only ONCE across all of these 6 tickets. Therefore, for every ball called, one number can be marked on any of the 6 tickets.

  If you buy a 'strip' of tickets in 90-Ball Bingo you are guaranteed to have every number the bingo caller calls out somewhere amongst your 6 tickets.

  75-Ball Bingo: Each ticket is made up of 25 squares, (5 rows by 5 columns). Each square contains a number with the centre square being free (wild/joker)

• 3. Can I buy tickets in advance, even if I will be offline at the time that game is played?

  Yes of course. At Dotty we offer you a 'Pre-Buy' facility for a maximum of 96 tickets for any one game up to 24 hours in advance. We will even look after your tickets for you whilst you are offline, marking off your numbers as they are called and even crediting your account with any winnings.

• 4. How many tickets can I buy?

  You can buy anything from 1 to 96 tickets for each game. We will display your purchased tickets in the Bingo Room for the relevant game, if you do buy more than 12 tickets for any one game we will display your tickets in groups of twelve, allowing you to scroll through all your tickets using the arrows.

• 5. How much do tickets cost?

  Prices vary between 0.01 and 1.00 depending on the type of bingo game and the time of day. From the lobby 'open schedule' for details on up and coming bingo games.

  Keep you eye out for Dotty Bingo FREE Games to be played every day!

• 6. Can I keep the same tickets for the next game?

  Unfortunately not. At Dotty Bingo, to ensure that everyone has a fair and equal chance of winning, we generate unique tickets for every bingo game.

• 7. How do I keep track of how well my bingo tickets are doing?

  We display all of your bingo tickets for that game, showing your best ticket(s) at the top of the game. You can view all your tickets yourself by scrolling through 12 tickets at a time. At Dotty we also tell you when you get close to winning 3TG......2TG......1TG.......

• 1. Is it safe to use a credit/debit card online?

  It certainly is! Credit/Debit card anti-fraud technology has advanced tremendously over the last few years. All Dotty Bingo transactions are secured by 128-bit SSL (Secure Socket Layer) Digital Encryption, the leading online security format. In addition, at Dotty Bingo our servers are secured by state-of-the-art firewall technology. As a result your financial information always remains confidential.

• 2. How do I fund my account?

  Once you register at Dotty Bingo and login, you will arrive in the Bingo Lobby.

  • The first time you select the 'Deposit' button from the Bingo Lobby, you will see a link to validate your email address. Once your email has been validated you will be able to fully open your Dotty Bingo banking account.
  • You can then simply follow the instructions to deposit money.

  OR You can fund your account from inside the Bingo Room:

  • Dotty Bingo automatically allows you to purchase tickets as soon as you enter the bingo room, if you have insufficient funds then we invite you to 'Deposit Now'
  • OR Select the 'Banking' button (top left) and follow the instructions.

• 3. What is the minimum deposit?

  The minimum deposit is 10.00.

• 4. When will my funds show in my account?

  In most cases your funds be will credited to your Dotty Bingo account within 5 minutes. However if after 20 minutes you have not received the funds in your account, please make sure to contact us:

  • Type DEPOSIT in the subject field, and let our Support Team know your name/username, email address, time and the amount of your deposit.
  • Our Support Team will follow up with you within 24 hours, and as always, do their best to assist you.

• 5. Can I deposit money without leaving the game?

  Yes. At Dotty Bingo we make it very easy for you to deposit money whilst playing a game:

  • While in a Bingo Room - Click on the 'Banking' button (top left of the Bingo Room) and from here follow on-screen instructions to deposit funds into your account.
  • While in a Casino Game - If you don't have enough funds to play a casino game the banking window will be launched for you to make a deposit.

  You won't miss a thing!

• 6. I have a query about my account, what do I do?

  Please contact us on live chat or email and let us know your name / username, email address, account details, time and describe your query in as much detail as possible.

• 7. Are my winnings taxable?

  Dotty Bingo is under no obligation to report winnings to any authority. It is however your sole responsibility to understand and abide by any laws that may apply to your receipt of prize winnings.

• 8. How are the prizes calculated?

  The cash prize for each game is calculated by Dotty Bingo as a percentage of the total [pound] value of the tickets for the current game, so the greater the amount of tickets sold, the larger the cash prize!

  All other prizes, such as the Progressive Jackpot (PJP), are calculated by Dotty Bingo as a percentage of the total [pound] value of total ticket sales. In the guaranteed games, no matter how many tickets are sold, Dotty Bingo will always ensure there is a minimum amount of money in the prize pool!

  Some of Dotty Bingo's special events and games will also give you the chance to win great prizes as well as, or instead of, cash.

• 9. Is there always a bingo winner?

  Yes. Every bingo game always has a winner. Sometimes there are even three or more winners!

• 10. What happens if there is more than one winner?

  In the event of more than one player winning a prize, Dotty Bingo will share the prize money equally among all the lucky winners.

• 11. How do I get paid when I win?

  Before the end of that session the winnings will be transferred to your account balance.

• 12. How do I withdraw my winnings?

  You must be logged in to your account, then:

  • Select the 'Banking' button from the Bingo Lobby.
  • Select the 'Withdrawal' tab near the top of the new window.
  • Specify your withdrawal requirements.
  • Once your request has been submitted, you can expect a response from our accounts department within 3-7 working days.

• 13. How do I check my account balance?

  You must first login to your account, where you will arrive in the Bingo Lobby, here your Cash balance, Bingo Bonus balance & Casino Bonus balance will be displayed at the top right hand side beside your Username.

• 1. Why does there have to be a minimum of 3 players actively chatting to play chat games?

  The Chat Games at Dotty Bingo are designed for 3 or more players. The majority of the games are fairly competitive, and we don't believe that it would be much fun at all playing against just one other player!

• 2. Why do I have to deposit and purchase tickets to qualify for chat bonuses?

  If we did not have this rule, a player would be able to sign up, earn BBz from these Chat Games without buying any tickets. They could then use these BBz to buy bingo game tickets, and win real money, without ever spending any of their own!

  We don't think this is fair to players who spend real money. Dotty Bingo BBz are an added incentive, a reward for players who have actually deposited their own money.

• 3. How long before my winning BBz will be credited to my account?

  Chat game prizes are awarded instantly unless otherwise stated. If your prize does not appear within a minute or two please alert the chat moderator so they can investigate.

• 1. Can I change the size of my game window to make it small or full screen mode?

  Yes, because Dotty Bingo uses Flash technology, the size of the game screen can be increased or decreased just like any other program!

• 2. I can't hear anything, how can I adjust my sound?

  From the Bingo Room:

  • Click on the 'Options’ button (just above where the numbers are called).
  • It is possible to change a variety of different elements of the game, click on 'Sounds' tab and ensure all sound options are ticked.
  • Click 'Save & Close'

  You can also 'Mute' or 'Unmute' all sounds instantly by selecting the button beside 'Options'.

  If you are still experiencing problems then please check:

  • Your computer’s audio settings and your speakers are functioning correctly.
  • You have broadband internet connection.

• 3. Help! My connection has failed, do I lose my tickets?

  At Dotty Bingo even if you're disconnected, your tickets will still be played. Dotty Bingo will auto daub your numbers as they are called and still credit any winnings to your account.

• 4. What are the minimum computer requirements to play?

  If your computer is less than 5 years old then chances are that you won’t experience technical issues. You need Adobe (Macromedia) Flash Player and Internet Explorer version 6.0 or above.

• 5. How do I install Adobe (Macromedia) Flash Player?

  If you don't have flash installed it will prompt you to install when you try and login to the Bingo Lobby. If this doesn't happen, all you need is the latest Adobe Flash Plug-in suitable for your operating system or browser, (www.adobe.com/go/getflashplayer). It takes about 1 minute to download and install! And don't worry, this only has to be done once.

• 6. I have a valid account and can't login to the bingo lobby?

  If you are experiencing problems with pop-up windows when trying to login to the Dotty Bingo lobby, then the easy solution is:

  • Select your browser settings/preferences and;
  • 'Allow pop-up windows'.