Whatever your question, whether it's about banking, chat, your account or anything else, you should find the answers below. If you can't find what you're looking for, please contact us and we'll do what we can to help.
- I want to play now - where do I start?
- How do I download games?
- What are Bingo Bonuses (BBz)?
- How do I get BBz?
- What are the rules regarding Bingo Bonus money?
- Can I transfer my cash or BBz to another player?
- What is a Casino Bonus?
- How does ‘play-through’ work?
- What is the difference between the Bingo Bonus and Casino Bonus balances?
- What is 90 Ball Bingo and how do I play it?
- What are ‘PJP’ Bingo games?
- How do I buy Bingo tickets?
- Can I buy tickets in advance?
- How many tickets can I buy?
- How much do tickets cost?
- Can I keep the same tickets for the next game?
- How do I keep track of all my tickets?
- How do I call "BINGO"?
- How long does a game last?
- What happens if my connection is lost?
- How many people will I be playing with?
- Where can I chat?
- Can I join a game in progress?
- If I join a game in progress do I have less of a chance of winning?
- How long can I play before I am disconnected?
- When I log in, can I remain anonymous?
- I forgot my Password and/or Chat Name - how do I find out what it is?
- Are there any age restrictions?
- What happens if I win but I'm not credited with the points?
- Why do games sometimes have the same winners?
- What is Autodaub?
- Can I buy tickets in advance, even if I will be offline when the game is played?
Chat & Promo Games
- Are there a minimum number of players needed to play chat games?
- Do I have to buy a minimum number of tickets to qualify for chat bonuses?
- How much are bonuses?
- How long does it take for BBz to be credited to my account?
- Where can I see my account history?
Winnings & Payments
- How do I make a deposit?
- What are the minimum amounts I can deposit and/or withdraw?
- When will the funds show in my account?
- Why do my deposits keep getting rejected?
- Is it safe to use a credit card online?
- How will my withdrawal be paid to me?
- Can I make a withdrawal without making a deposit?
- How long before I receive my withdrawal?
- Will my withdrawal be refunded back to my credit/debit card?
- Can I reverse a withdrawal?
- Are my winnings taxable?
- How are the prizes calculated?
- Is there always a winner?
- What happens if there is more than one winner?
- How do I get paid when I win?
- How much can I win?
- How do I check my account balance?
- I have a query about my account - what do I do?
- I'm having technical trouble - who can I contact?
- How can I contact you?
- What is Live Help?
- If my connection fails, do I lose my tickets?
- What are the minimum computer requirements to play?
- How do I install Macromedia Flash Player?